Support
Nave - Food Scanner & Tracker
Contact us
For questions, bug reports, or feedback, email us at:
We typically respond within 24-48 hours.
Frequently asked questions
How do I scan a product?
Tap the + button on the home screen and select Barcode. Point your camera at any product barcode. The app will show the product's health score, ingredients, additives, and seed oils.
What is the Health Score?
Every product gets a 0-100 Health Score based on its processing level (NOVA classification), additives, seed oils, and contamination data. Higher scores mean less processed and fewer concerning ingredients.
How does photo scanning work?
Photo scanning uses AI to analyze a photo of your food. It identifies ingredients, estimates processing level, and generates a health score. This feature requires a premium subscription.
Is the health information accurate?
Product data comes from our database, which is generally reliable but may occasionally be incomplete. AI photo analysis is an approximation. The app is for informational purposes only and is not a substitute for professional nutritional advice.
How do I restore my subscription?
Your subscription is tied to your Apple ID and restores automatically. If it does not appear, go to iPhone Settings, tap your name, then Subscriptions, and verify your Nave subscription is active. Restarting the app should pick it up.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions. Find Nave and tap Cancel Subscription. You will retain access until the end of your current billing period.
Troubleshooting
Camera is not working
Make sure you have granted camera permission. Go to iPhone Settings, scroll to Nave, and ensure Camera is enabled. If the issue persists, try restarting the app.
Barcode is not recognized
Ensure the barcode is well-lit and fully visible in the viewfinder. Some products may not be in our database. You can try searching by product name instead.
App is crashing
Make sure you are running the latest version of the app. Try closing and reopening it. If the issue continues, email us with your device model and iOS version so we can investigate.
How do I delete my data?
All data is stored locally on your device. Deleting the app removes all scan history, food logs, and settings. There is no server-side data to delete.
Feature requests
We welcome suggestions for improving Nave. Send your ideas to supa.devop@gmail.com with as much detail as possible.